Infosys, a global leader in digital services and consulting, has officially launched its AI-First GCC Model, a specialized offering designed to significantly accelerate the setup and transformation of Global Capability Centers (GCCs) into strategic hubs for AI-powered innovation and growth.
This new offering empowers enterprises to reimagine their GCCs—which are often focused on internal IT and process delivery—as centers that drive innovation, agility, and competitive advantage in an increasingly AI-driven market.
A Comprehensive, AI-Integrated Approach
The AI-First GCC Model provides a comprehensive, end-to-end path, addressing challenges businesses face when scaling or transforming their existing centers. Infosys’ approach ensures the embedding of production-grade agentic AI across all GCC operations, providing support from initial strategy and site selection through to operational readiness.
The model is built around a powerful trifecta of Infosys AI technologies:
- Infosys Agentic Foundry: Used for building and scaling reliable, production-grade AI agents that automate complex tasks.
- EdgeVerve AI Next: Serves as the unified platform fabric essential for running applied and agentic AI solutions at massive enterprise scale.
- Infosys Topaz™: Infuses AI-first services and solutions directly into the GCC lifecycle, enhancing all core functions.
This integrated technology strategy is complemented by Infosys’ deep expertise in leveraging AI to transform business processes, making them smarter, faster, and more intuitive for end-users.
The new offering leverages Infosys’ extensive track record of over 100 successful engagements with local GCC entities. The firm has successfully set up and managed GCCs for major global enterprises, including Lufthansa Systems, zooplus, and Danske Bank.
By unifying technology, talent, and transformation capabilities, Infosys enables clients to turn their GCCs into scalable innovation engines that meet global mandates. Key capabilities of the new model include:
- End-to-end Lifecycle Management: Delivering full integration from strategy development and site selection to recruitment and operational launch.
- Future-ready Talent: Utilizing the Infosys Springboard digital learning platform and the company’s world-class corporate university infrastructure to ensure a sustainable pipeline of talent skilled in modern AI disciplines.
- Flexible Operating Models: Offering strategic options such as Build-Operate-Transfer (BOT), assisted GCC builds, joint ventures, and partner-hosted models to fit diverse enterprise needs.
The AI-First GCC Model marks a significant step in the evolution of enterprise shared services, positioning the GCC as a central driver of innovation rather than just a cost center.
